Returning your order

If you have a change of mind, or you are not 100% happy – no problem! you can send your order back to us within 30 days for a full refund, excluding any original delivery charges.

Should you wish to return your order you will need to inform un within 7 days of receipt. All tiles returned must be undamaged and in the original resalable condition.

We can only accept the return of your full order, unfortunately we can’t accept leftovers or part orders for return. It is not possible to accept returns or provide refunds for unboxed or damaged tiles.

You will need to arrange and pay for the transport to our warehouse as we cannot cover this cost. It is strongly recommended that you ensure your tiles are very securely wrapped onto a pallet* to prevent damage, and that a reputable national pallet company such as Palletways are used.

Once we have received and checked through your order, we’ll refund the full cost of the tiles. The refund process will take around 7 days to reach your account

If you wish to return your order, please complete the returns form below. When we have received your completed form, we will send you a returns confirmation to attach to the pallet you are returning to us.

Should you wish to return your order you may do by informing us within 14 working days, goods for return must be unused.

Cost and risk of returning is at your own cost and risk – if goods are lost or damaged in transit we reserve the right to charge you for such loss or damage.

Returns must be undertaken within 14 days of agreement to return the goods. We undertake to refund you within 14 days of our receipt of the goods.

If you wish to return your order, please complete our returns form below. When we have received your completed form, we will send you a returns confirmation to attach to the pallet you are returning to us.

Return Form